Terms of Service

By using our services you accept these terms

We (ACE4SPACE) are committed to protecting your rights as a consumer. Our Terms & Conditions of the provisions of our services are listed below including the details of our Acceptable Use Policy. All clients must abide by them in full at all times, agreeing to ACE4SPACE Acceptable Use Policy and Terms of Service is mandatory for Hosting sign up or the use of our services. Please make sure you read and adhere to the following, please note, that some products and services are subject to additional terms and conditions, these are made clear during the ordering process, eg. Website design, Storage drives, Traffic services, etc. A copy of the terms and conditions along with our Privacy Policy is available by clicking the 'Contact us' link at the very bottom of this page...

 

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[wptabtitle]Introduction[/wptabtitle] [wptabcontent]During the term of his/her web hosting agreement with ACE4SPACE.com, Customer must ensure that the use of any quality web hosting resource offered to Customer or owned or controlled by ACE4SPACE.com ("Service") conforms with ACE4SPACE.com's then current Acceptable Use Policy ("AUP"). ACE4SPACE.com may modify, without prior notice, the AUP as ACE4SPACE.com deems appropriate. Such modified AUP is effective upon posting on ACE4SPACE.com's web site.[/wptabcontent]

[wptabtitle]Low Price Web Hosting Guarantee[/wptabtitle] [wptabcontent]Our low price web hosting guarantee is valid in comparisons made to equivalent web hosting features and equivalent web hosting companies. More specifically, in order to qualify the web hosting company must have been in business more than one year, offer live phone support, and have greater storage and transfer offerings for a lower price (computation of their price must include any setup fees charged). This is in addition to offering all of the other standard features found in our quality web hosting plans.[/wptabcontent]

[wptabtitle]Money Back Guarantee[/wptabtitle] [wptabcontent]Our 30 day money back guarantee is valid on all hosting packages for the purposes of customer satisfaction. In addition to this:

  • Domain Names We do not offer refunds for domains or services purchased through our company. Once a domain order has been processed that domain is registered to you for the period of time that you chose the registration to last.
  • Monthly paid Hosting Refunds are offered depending on circumstances. We reserve the right not to refund clients. Refunds are sent at the end of the pro-rated period.
  • Annually paid Hosting You can get a refund from our Annually paid packages, however this must be completed within the first 30 days from ordering.
    (Excludes Domain Refund) Refunds may have a transaction fee which will come from your payment and an administration fee of no more than £20.
  • Master Reselling, Build your own configurations Once a Master Reseller or a Bespoke order has been placed and payment has been made we will undertake configuration of your account.Due to this we are unable to offer full refunds once account construction has started. Full refunds are only offered if there is hardware failure or configuration problems. In refunding these types of account under the 30 day money back guarantee we reserve the right to deduct an administration charge of not more than £20.

We reserve the right to refuse, cancel, or suspend any service at our sole discretion at any time or at any point of creation. We reserve the right not to issue refund if the client has signed up fraudulently or with intent to deceive or has broken the terms of service..

ACE4SPACE reserves the right to cancel any service at any time. Customer refund will not occur if our service shuts down or compromises the security, integrity or otherwise well being of the server as a whole. Should a cancellation be effected we will no longer host or renew your domain or host your accounts.[/wptabcontent]

[wptabtitle]Advertising[/wptabtitle] [wptabcontent]We reserve the right to change any advertised package or service at any time, whether this is in regards to price or resources.[/wptabcontent]

[wptabtitle]Indemnification[/wptabtitle] [wptabcontent]A Customer agrees that it shall defend, indemnify, save and hold ACE4SPACE harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitors fees asserted against ACE4SPACE, its agents, its customers, officers or employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns.

A Customer agrees to defend, indemnify and hold harmless ACE4SPACE against liabilities arising out of:

  • (1) any injury to person or property caused by any products sold or otherwise distributed in connection with ACE4SPACE.
  • (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.
  • (3) copyright infringement.
  • (4) any defective products sold to customer from ACE4SPACE.

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[wptabtitle]Web Hosting Accounts[/wptabtitle] [wptabcontent]You may only host one domain name per account unless otherwise authorised through the provision of multiple parked domains or by owning a reseller account. Pointing other domains to your account, or pages within your existing web site is not acceptable and is grounds for termination. Customer may not exceed monthly bandwidth included with the web hosting package. If bandwidth is exceeded, the account will be terminated.[/wptabcontent]

[wptabtitle]Responsibility[/wptabtitle] [wptabcontent]You are responsible for your sites and all sites that you host to be in accordance with all rules on this page. Misuse by you may result in termination your account.[/wptabcontent]

[wptabtitle]Inappropriate Use[/wptabtitle] [wptabcontent]The Web Hosting Service must not be used to publish, post, distribute or otherwise disseminate unlawful material or information including, but not limited to: threatening, harassing, defamatory, obscene, or fraudulent information and materials, or proprietary, copyrighted, or otherwise intellectually protected information and materials for which Customer does not have authorization or authority to possess or distribute. The Service must not be used to request unlawful services or materials. The Service must not be used for activities ACE4SPACE.com deems to impact its customers or its ability to deliver services to its customers. Such activities may include, but are not limited to:[/wptabcontent]

[wptabtitle]Obscene Speech or Materials[/wptabtitle] [wptabcontent]The distribution of child pornography or any obscene, abusive, defamatory or threatening speech or material. You may not host any site containing adult oriented content, including nudity of any kind. Portal sites linking directly to adult oriented content are also not acceptable.[/wptabcontent]

[wptabtitle]Intellectual Property Infringement[/wptabtitle] [wptabcontent]Any activity infringing on the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, and patents.[/wptabcontent]

[wptabtitle]Spamming[/wptabtitle] [wptabcontent]Sending unsolicited commercial bulk email ("UCE"), news postings or chain letters, advertising transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate sending UCE, use of web pages that allow "spam"ing (known as "ghost sites") that directly or indirectly refers to domains or IP addresses hosted by ACE4SPACE.com. ACE4SPACE.com reserves the right to determine in its sole discretion what constitutes UCE based on the information available. Sending any email to purchased lists or lists obtained by any other method (such as harvesting) is not acceptable. Customers may only send email to recipients who have joined mailing lists directly from their web site.[/wptabcontent]

[wptabtitle]Maintaining an Open Email Relay[/wptabtitle] [wptabcontent]Allowing email to be sent through Customer's system by a third party (i.e. neither to nor from Customer or Customer's accounts).[/wptabcontent]

[wptabtitle]Fraud[/wptabtitle] [wptabcontent]Using a false identity, using pyramid/ponzi scheme, storage or transmission of any intentionally incorrect data or packet.

We do not tolerate fraudulent signup's at ACE4SPACE. Orders we think fit this category will be thoroughly investigated or dismissed in their entirety.

We reserve the right not to refund fraudulent signup's and may take legal action against such individuals. We use [popover text="MaxMind" title="We are proud to use MaxMind Fraud Prevention Service" desc="MaxMind provides IP intelligence through the GeoIP brand. Over 5,000 companies use GeoIP data to locate their Internet visitors and show them relevant content and ads, perform analytics, enforce digital rights, and efficiently route Internet traffic. Businesses can obtain additional insights into their customers' connection speeds, ISPs, and more using GeoIP data." link="http://www.maxmind.com" target="_self" button="false" size="medium" type="primary"] to verify a transaction is legitimate. If you have had an order rejected and you believe it to be legitimate please contact us[/wptabcontent]

[wptabtitle]Virus, Worm, or Trojan horse program distribution[/wptabtitle] [wptabcontent]The deliberate transmission of computer viruses, worms or trojan software.
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[wptabtitle]Denial of Service[/wptabtitle] [wptabcontent]Using any technique to intentionally degrade or disable the delivery of any legitimate data.[/wptabcontent]

[wptabtitle]Glutting of servers[/wptabtitle] [wptabcontent]Oversized storage of any files that would be unreasonably large: ie. having hundreds of JPGS (such as fan or celebrity sites, photo galleries, cartoon or Japanese anime) are not allowed. There can be no applications stored in your web space, including but not limited to files with .exe extensions. Also, files typically used to store compressed data are not allowed. This is including but not limited to zip files. You may also not have any single file that is over 25 megabytes in size. There can be no live video or audio feeds on your site ...i.e. web cams. Your web space is not for data back up. It is only for hosting real sites.[/wptabcontent]

[wptabtitle]Unauthorized Access[/wptabtitle] [wptabcontent]Attempting to gain unauthorized entry to any site or network, or any network or host scanning, probing, monitoring or other information gathering associated with such activity; using the Service to guess passwords.[/wptabcontent]

[wptabtitle]Applications[/wptabtitle] [wptabcontent]Customer may not run any program or script on the server that runs constantly or 'listens' on ports. This includes applications associated with live chat services, torrent seeding and file hosting.[/wptabcontent]

[wptabtitle]Public Forums[/wptabtitle] [wptabcontent]Inappropriate postings to newsgroups, chat rooms, electronic bulletin boards and any other public forum on, or using, the Service.[/wptabcontent]

[wptabtitle]System Backups[/wptabtitle] [wptabcontent]ACE4SPACE create account backups every week. These backups are retained for one week.. However it is recommended that you keep an independent backup of all data stored on your account. ACE4SPACE is not responsible for any loss of data.

If you need a backup that we have to be restored then you may incur a charge of not more than £50.[/wptabcontent]

[wptabtitle]Cancelled Services[/wptabtitle] [wptabcontent]Upon receiving a written request through email or through our client area we will process a cancellation within 24hrs. Domains that are cancelled will revert to the default Nameservers. ACE4SPACE is not responsible for any loss of data.

If you wish to have a cancelled service reinstated then you may incur a charge of not more than £50 per service, this includes the restoration of data if available through our backup system.[/wptabcontent]

[wptabtitle]Customer Conduct[/wptabtitle] [wptabcontent]If any customer is rude, abusive or disrespectful to staff, their assigns or fellow users of ACE4SPACE we reserve the right to cancel their account without refund. We have the right to work without abuse, please respect this right.[/wptabcontent]

[wptabtitle]Data Protection[/wptabtitle] [wptabcontent]To protect your privacy we never distribute your name or e-mail address to any third parties.

Users must not participate in any form of un-solicited bulk e-mailing or spam. By logging into your account, or uploading files to it, you are indicating your acceptance of these Terms and
Conditions in addition to agreeing to them at the time of sale. You also agree to ensure your resold accounts are sun in a similar manor to this. Their conduct and file structure is your responsibility to police..[/wptabcontent]

[wptabtitle]Domain Registrations[/wptabtitle] [wptabcontent]When a domain is registered your details are visible to the public. This is the shared on a database called WHOIS.

By default we show this information. We are not a domain registrar, however we provide registrations via a respectable and well founded registrar..

When its time to renew your domain you will receive a e-mail reminding you that payment is due.

We need to know as soon as possible if you wish to renew, if you leave it too late you may lose your domain ownership and have to pay an administration fee of no more than £99 to recover it for your use.[/wptabcontent]

[wptabtitle]Billing[/wptabtitle] [wptabcontent]When you are billed for your hosting, you will receive reminders letting you know payment is due. Payment must be made before the date on the invoice. If payment has not been made 7 days after this date your account will be suspended. If you still do not pay within 30 days after the renewal date, including all missed amounts your account will be removed from the server and all your data lost.
We invoice clients 14 days before renewal.

A late payment fee of 10% of the invoiced amount will become due if the bill is not paid on time.[/wptabcontent]

[wptabtitle]Web Design Services[/wptabtitle] [wptabcontent]When you sign up for one of our web design services whether it be web site production or software integration, you will be sent a separate in depth terms of service document that must be agreed to before any work commences.[/wptabcontent]

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Customer Responsabilities

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[wptabtitle]Bulk Email[/wptabtitle] [wptabcontent]Customers may not send bulk email of any type other than email to their own subscribers. Safe lists or any other rented or purchased lists are not allowed. The email subscriber must have joined your list from your site. Customer must include the source of the addressee's address in each email message.[/wptabcontent]

[wptabtitle]CPU Usage[/wptabtitle] [wptabcontent]Sites may not use extreme unwarranted CPU usage. This includes usage of "heavy" scripts or Flash/shockwave files. By heavy we mean scripts that place consistent high demands on the server. This includes but is not limited to web traffic management scripts, traffic exchange scripts, surf for hits sites as well as large advertising management scripts or proxy server scripts. No single site may consume 30% of CPU usage for a sustained period of time and never more than 85% burstable.[/wptabcontent]

[wptabtitle]Service Resale[/wptabtitle] [wptabcontent]Customer may not resell the Service or any portion of the Service unless in possession of a Reseller account.or Master reseller account.[/wptabcontent]

[wptabtitle]Password Protection[/wptabtitle] [wptabcontent]Customer is responsible for protecting passwords and for any authorized or unauthorized use.[/wptabcontent]

[wptabtitle]Music Files[/wptabtitle] [wptabcontent]Customer may not with out permission have sound/video files in any format (MP3, ASX, ASF, RA, RAM , QTV etc.) due to the high rate of illegal transfer of copy written material. Even with permission, there is a 5 file maximum on all audio and video files and each file must be smaller than 5 Mb due to the demands they place on the server.[/wptabcontent]

[wptabtitle]Content Protection[/wptabtitle] [wptabcontent]Customer agrees to provide appropriate protection to prevent minors (persons under 18 years of age) from accessing any unsuitable material that Customer publishes via any Service.[/wptabcontent]

[wptabtitle]Content Ownership[/wptabtitle] [wptabcontent]Customer is responsible for all content or information residing on, or obtained or transmitted via, the Service, regardless of whether such use is by Customer.[/wptabcontent]

[wptabtitle]File Repository / Dump Site[/wptabtitle] [wptabcontent]Customer may not use disk space as a file repository, or dump site. This includes but is not limited too; warez, serialz, sound files, applications, zip files. This includes using the space in order to store content used on other sites (remote linking). Examples of this would be using the web space to store images for auction descriptions, flash or any other files used on another site but stored on our server. This also includes the hosting of 'sig' images for use on message boards. Customer may not exceed disk space allocated in hosting package. If customer exceeds the storage space specified in the hosting packaged, the account may be terminated.[/wptabcontent]

[wptabtitle]Free Email / Hosting Sites[/wptabtitle] [wptabcontent]We do not permit the free giving or selling of POP email accounts or the issuing of free hosting. This includes near free (1 penny per year for instance) and any other form of paid email services.[/wptabcontent]

[wptabtitle]Name Parking[/wptabtitle] [wptabcontent]Customer may not use account to park domains. You MUST have an actual web site to go with each of your domain names.[/wptabcontent]

[wptabtitle]Facilitating AUP Violation[/wptabtitle] [wptabcontent]Customer activity that facilitates the violation of this AUP by any party constitutes a violation of this AUP by Customer.[/wptabcontent]

[wptabtitle]AUP Enforcement[/wptabtitle] [wptabcontent]Violation of this web hosting agreement (the AUP) may subject Customer to international, federal, and/or state civil and/or criminal liability, including without limitation, European laws on data transmission. ACE4SPACE.com reserves the right in its sole discretion and without prior notice to suspend and/or terminate Customer's access to the Service at any time for violating this AUP. ACE4SPACE.com also reserves the right to suspend, filter or block, and/or terminate Customer's access if Customer's account is being used to exploit or attack the Service or the networks of others. If Customer's account has been compromised and attempts to reach Customer and/or to have Customer repair a breach of security fail, ACE4SPACE.com reserves the right to suspend or terminate Customer's service. If Customer's access is suspended or terminated, ACE4SPACE.com, in its sole discretion, may refuse to accept all new e-mail sent to the terminated e-mail address and delete Customer's data stored on Service. ACE4SPACE.com will fully cooperate with law enforcement authorities in the detection and prosecution of illegal activity.[/wptabcontent]

[wptabtitle]Violation of Rules[/wptabtitle] [wptabcontent]Breaking any of these aforementioned rules may result in immediate account suspension with out refund, as well as criminal prosecution where deemed necessary. Customers with multiple web hosting accounts may have all accounts terminated due to web hosting agreement violations on any single account.[/wptabcontent]

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Limitation of Liability

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[wptabtitle]Our Rights Reserved over this Policy[/wptabtitle] [wptabcontent]ACE4SPACE.com reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent.[/wptabcontent]

[wptabtitle]Our Responsibilities[/wptabtitle] [wptabcontent]ACE4SPACE.com shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from servers going off-line or being unavailable for any reason whatsoever. Further, ACE4SPACE.com shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of ACE4SPACE.com servers. All damages shall be limited to the immediate termination of service.

ACE4SPACE.com shall be the sole arbiter of what is and is not a violation of these acceptable use policies. ACE4SPACE.com reserves the right to terminate an account at any time and for any reason that causes harm to any customer's web sites. ACE4SPACE.comreserves the right to delete all content and files upon termination. ACE4SPACE.com reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. ACE4SPACE.com reserves the right to refuse, cancel, or suspend service at our sole discretion.[/wptabcontent]

[wptabtitle]Disclaimer Summary[/wptabtitle] [wptabcontent]ACE4SPACE will not be held responsible for any damages your business may suffer, ACE4SPACE makes no warranties of any kind, expressed or implied for services we provide. ACE4SPACE disclaims any warranty, merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, viruses and any and all service interruptions caused by ACE4SPACE, its employees or its network facilitator.[/wptabcontent]

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ACE4SPACE reserves the right to revise the above terms and conditions at any time and without notice.